Maintaining your e-bike is essential to years of trouble-free riding. The mechanical parts of your e-bike (gears, chain, tyres, etc.) can be serviced by any reputable bike outlet or service centre. But the electrical components can only be serviced by an accredited agent.
The Southbound limited warranty covers manufacturing faults in your e-bike for a limited period of time. Submit a claim or find out more about the specific terms and conditions of your warranty below.
Any parts replaced as part of a valid warranty claim, will be shipped to the customer or bike dealer by Southbound.
The warranty is limited because the sole remedy provided is limited to the replacement part or component, and if applicable, the labour cost as described in our 14-day, free labour period.
Southbound will in no way be liable for any consequential, incidental or other costs or damages, including but not limited to, damages for personal injury, property damage or economic losses, whether based on contract, warranty, negligence, product liability or any other theory.