WARRANTY OVERVIEW

Every SOUTHBOUND electric bicycle comes with a 18 months/10,000-Km warranty against manufacturing defects in materials or workmanship on its frame, battery, motor, controller, and display.

This warranty applies only to the original registered owner of the SOUTHBOUND bicycle and is not transferable. This limited warranty does not apply to normal wear and tear, malfunctions, or failures due to abuse, neglect, improper repair, improper maintenance, alteration, modification, accidents, or other improper use.

          ___________________________________________________________________________________________________

TERMS OF THE WARRANTY

For your reference, we’ve outlined the terms of the comprehensive warranty below:

  • Frame, Display, Controller, and Motor  – are warranted to be free from defects in material or workmanship for a period of 18 months or 10,000 Km (whichever comes first) from purchase. After any warranty period has elapsed, you may purchase spare and replacement parts by contacting us.

  • Original Batteries – are warranted to be free from defects in material or workmanship for a period of 18 months from the date of purchase as follows: full replacement during the first 18 months.

  • Replacement Batteries (if provided) – are warranted to be free from defects in material or workmanship for a period of 1 year from delivery.

 

Please note that while every effort is made to provide our customers with a superb shopping experience, issues sometimes can arise during shipping. If any parts happen to be damaged during shipping, SOUTHBOUND will send a replacement part at our expense and will work with you or the bike shop of your choice to fix the issue.

For warranty issues, SOUTHBOUND will cover the cost of labor involved handling the warranty service within the 30-day period after purchase. To receive this service, the customer should contact SOUTHBOUND directly, and we will make the necessary arrangements. If a part or component is faulty, email contact is preferred, along with a video or photo of the faulty part.

After the 30-day free repair labor period, the owner will be responsible for labor costs associated with warranty replacements.

For any parts under warranty that will need to be replaced within the 18-month time frame, SOUTHBOUND will cover the cost of regular ground freight to the customer.

Limited Remedy: 

Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective components and parts with those of equal or greater value at the sole discretion of SOUTHBOUND. Unless within the free 30-day repair labor period, the customer is responsible for labor costs associated with warranty replacements.

In no event shall SOUTHBOUND be responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.

 

Exclusions:

The above warranty, or any implied warranty, does not cover normal wear and tear. All warranties are void if the electric vehicle is used for other than normal activities, or outside of recommended parameters including but not limited to exceeding the maximum recommended rider weight of 120 Kg.  failing to follow the owner’s manual or using the electric vehicle for commercial activities or in competitive events, and training for such activities or events.

SOUTHBOUND makes no other warranties, express or implied. All implied warranties, including the warranties of merchant ability and fitness for a particular purpose, are limited in duration to that of the express warranties stated above.